BlockzySupport
Questions, bugs or feedback? Write to us and we will reply as soon as we can.
Frequently asked questions
I reinstalled the game or got a new phone. Where is my progress?
Your progress is backed up to your anonymous player profile automatically (cloud backup is on by default) and comes back when you open the game again. If it does not, open Settings > Cloud backup, or write to us with your player name or friend code.
How do I delete my data?
In the game open Settings and choose to delete your online data, or use the form on our delete-data page. Your anonymous profile and scores are removed.
I removed ads but still see them, or I lost a purchase.
Open Settings and tap Restore purchases. If that does not help, email us with the store receipt or order number.
My daily score looks wrong.
Daily scores are replayed and verified on our server. If something looks wrong, email us with your player name, the date and what you expected.
How do I report a bug?
Email us with your phone model, system version and what happened. Screenshots help.